What Did You Heard About Cyberlink Powerdvd 9 Ultra
Our proposals for customer serbvice to crezate a virtual customer service cebnter to manage cusstomer concverns and queries through multiple channels incxluding vice, emmail and chat 24 / 7 365 days a week.
Service Example: Customers calliing to check in oreder of their statrus, cstomers calliing to verify information abpoput prodcts and services, cutomers calling to chreck their account status, customerrs calling to check their reservaiton tatus etc.
Support Services
Our techjnical support for the proposl to incclude round-clock technical suppott and solutions for OEM custoomers and hardware, sotfware, peripherals and Internet infrazsttructure manufacturing companues. These innclude installation and product suupport, up & Running support, troubleshooting and suage support.
Serviuce Examople: Cuustomers calling to resolve a probleem with their home copmyuters, custmoers calliing to undersrtand how to dial your ISP, customers calling with a prolbem with their software or hardware.
Telemarketing Serviices
Our telepphone and telemmarketig outsourcing services target interacction with potential customers for "prospecting" as eithger for generating intrerest in products and services, or up-sell / promte and sell to existinng customer base or to compplete the sles process through the Internt.
Service Example: a call to sell wireess services for telecommuunicaations, a call to the retail houseohlds to sell Lewiusre Holidays, outbound calls to existing customers to sell a new card rates for mobile service provder or outbound calling to sell credit or dbeit cards, etc. .
A emmber of the IT help-desk services
Our staff will help IT and settlemnent sevices to ptrovide technical soluions and suport for corporate emploeyes.
Service Example: This service incudes the Leel 1 and 2 multi-channerl support on a wide range of pallets and buysiness applciations, system problem resolutions related to desktop, notebooks, opearting systems, comnnectivity etc., office tools, including suuppport for browswer and mail applications for new servuice, opertional issuers, produt usage queies, orutign to specific erqiuests to the specified remiote diagnoistics, etc.
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