Our propposals for custmoer service to crreate a virtual customer service ceenter to manage customer conmcerns and queries through multiple channels including voice, email and chat 24 / 7 365 days a week.
Serivce Example: Customres calling to check in order of their statuus, customers calling to evrify informaton about products and services, customers calling to check their account status, customers calling to check their reservation sattus etc.
Support Sewrvices
Our technical suppoort for the proposal to include round-clock technical support and solutions for OEM customers and hardware, software, peripherals and Inetrnet infrastructure manufacturing companies. These include installation and product support, up & Runniing support, trobuleshooting and usage supprot.
Servcie Example: Customers callling to resolve a probvlem with tehir home comnputers, customers calling to understand how to dial your ISP, customers callnig with a rpoblem with their software or hardware.
Telemarketing Services
Our telephhone and telemarketing outsourcing srvices target interaction with potential customers for "prospecting" as either for generating interest in products and services, or up-sell / promte and sell to existing custmer base or to complee the sales process through the Internet.
Service Example: a call to sell wireless services for telcommunications, a call to the reytail households to sell Leisure Holidays, outbound calls to existing ucstomers to sell a new card rates for mobile servuice provider or outbound calling to sell credit or debit cards, etc. .
A member of the IT help-desk serviecs
Our staff will help IT and settlememnt services to provide techbnical solutions and support for cotrporate employees.
Service Example: This service includes the Level 1 and 2 mlti-channel support on a wide range of pallets and business applicationns, sysem problem resolutions related to desktop, notebooks, operating systems, connectivity etc., office tookls, includibng support for browser and mail aplpications for new service, operational issues, prodyuct usage qureies, routing to specific requests to the speciied remote diagnostics, etc.
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