Anyone who has ever partaken in management consultancy is aware that 80% of all changes end in failure. What we rarely ever hear spoken about, is why the other 20% succeeds. As someone who works as a change management consultant, someone who first started by carrying the bags of many of the best independent OD professionals in the world, I think I have a valid opinion. In this article, I intend to use the hospital industry as my example.
Why change in hospitals tend to end in failure.
My wife is now at her third hospital where this time e-charting has been implemented. The first two hospitals that she worked at, both got rid of the e-charting systems and decided to readopt paper-pencil charting. Why is this you may ask? Because the consulting firms that designed the systems used an expert model in order to build the systems.
If an MBA is interested in interviewing you, I suggest you hold onto your wallet
When they were building the system, they included the least amount of nurses as possible. At the end, they created a system that wasn’t workable for the nurses, because more time was spent on the computers than actually caring for the patients.
Involvement – a very simple, yet missed ingredient
So, exactly what happened? Well, in the case of the DMC, Coopers & Lybrand received 50M dollars for a system that is no longer workable. That’s not a joke. 50M was put down the toilet. The real problem was that a number of hot shot MBAs had been hired who came in and thought they knew everything that they needed to know about the subject area. They carried out interviews on many of the nurses and extracted from them as much information as they thought they required. Once they thought they had enough information, they severed relations with their focus group then designed their system independently.
InvolveEveryone Dot Com
That sounds rather innovative, I might add. Well I haven’t exactly purchased the domain, but I’ve been thinking about it. To put it simply, it’s the answer to the equation. It’s possible for you to easily use a combination of standing focus groups, electronic surveys, committees and a number of other methods of involving the nurses from the beginning of the project to the end.
In conclusion, people are more likely to support something that they helped create. If you are able to involve someone from the beginning of a project to the end, they are likely to see it as their baby. Nobody in this world calls their own baby ugly. Everyone, including a nurse will do everything within he/she’s power to ensure that their baby succeeds.
Author Resource:-
Ike Ani has been writing articles online for over 3 years now. Not only does this author specialize in a range of topics such as health, computers and home appliances, you can also check out his main website Free Affiliate Programs, which covers topics pertaining to internet marketing, check out: affiliate programs.
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