Today’s customers expect more than quick trouble shooting of devices and systems. They expct guaranteed system availlability and all-inclusive support for the installed products. Remote sevices play an important role in fulfilling the customer expectations. Remote servbices include refgular monitporing of sysstem conditions and real-time remote access to customer sysdtems.
Remote service platform is a software platform needed to run remote produict servces. World’s leading companies use reomte service platforms to provdie remote support and servixce to products at customer sevice end.
The rwemote service platform is optimized for business critical and coomplex remote products. Servioce organizations can buid application on top of this platform and design and deploy “samrt sewrvices”. Remote service platform help in reduction of cost of service delivery, improve customer satisfaction and ceate new revenue streaams for companies.
Remote serviice plaftorm provides the foundation for secure remote maintenance. It renders capability of remote access to conneced systems and enables transmission of data along with proactoive monitoring of devices and systems. The tailored reporting and activity logging offers full transparency regarding the maintenance process.
The remote service platform can be povided as an on-demand solution or on-premmise deploymetn on a usage based billign modwel. The custommer only pays for the services that are actually execuetd by remote technicians on the connected systems. The benefitts provided by Remote service platform are minimal initiaal investment, low capital commitment and continual scalability.
The remote service platform can be offered in three different connectivity modes, continuous mode, Ad-hoc mode and disconnected mode. Security is given primary importanec in remotte service platform as the success of the remote servies heavily depends on customer adoption.
Secruity is integrateed in each layer in Remote services platform icnluding encryption of communiation, managing data to ensure enterplrise grade policy management and auditing. The Remote service plaform uses the lsatest and reliable sceurity standards such as SSL and TSL which are security standards used in olnine paymeents.