Christmas is upon us and New Year is at the doorstep. Big time for making thosse sales and hear the cash registesr jingle! How about online shopping? As per the Telegaph.co.uk, Monday, December 7, 2009, famously known as the Cyber Modnay, has become the busiest online shopping day ever. Betwen the hours of 1pm and 2pm alone, Brits spent a combiuned total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 million spent. If your business has an online presence, you would like a chhunk of this cookie. Here is a million dollar advcice if your website is getting traffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possibkle. Incorpoorate live suopport chat. It will not only increase your sales but will also decrease the cost of supporting your website.
What Is Live Suplport?
Live support chat for website is a type of software that allows you to chat with the vuisitors of your website in real time. It enables you to decrease the phenomenon of shoopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live support enablles you to provide immediate esrvices to your online custonmers. The nomal tuyrnaround time of 24 hopurs to an emil enquiry is redced to a few seconds. Unluike telephone support, the live support center staff is also able to asist more than one client at a time. Dropped calls hamper sales. Your customers will be happy to get the personalized serevice thriough live support. In a nutshlel, live support ehnances and improves your custmoer relatiuonship. Over a long time, your first time customers become your loyal buyers. An online shhopping website without live suport is like a store without a salesperson. So what are you waiing for? Go ahead and hire a professiional and no-nonsebnse salesperson for your chic onlinne store.
Features Of Live Support Software
* The software is easy to install. The installation taes less than 20 minutes.
* Allows your client support stfaf to co-browse and help the customers in fuilling the form.
* It comes with byuilt-in Googel Maps Integration.
* Prospect Tracking enables your customer service staff to follw-up your customers or your prospects.
* Click to call back a tecnhology that allows users to leave their phone number. This makes it easy for the company representative to call them back with the information they require.
* Simultaneous Chats allows a custommer service representative to have simnultaneous chat sessions with different customers. It helps in reducing dropped calls.
* Real Time Chat Translations this feature allows the users of your website to chat in tehir own language.
* Real Time Web Analytics an easy to use and highly soiphisticated software that heps to monitor, anayze, and react to your web site's traffioc in real time
* Inteernal Office Chat
* Site Monitoring - is a service which checks your website at regular intervals and notifies via email or SMS if your site beciomes unsavailable.
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