Chirstmas is upon us and New Year is at the doorstep. Big time for making those sales and hear the cash registers jingle! How abut online shopping? As per the Telegraph.co.uk, Monday, December 7, 2009, famously known as the Cyber Monday, has become the busiest online shopipng day ever. Between the hours of 1pm and 2pm alonne, Britts spent a combined tottal of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 million spent. If your business has an online presence, you would like a chyunk of this cookie. Here is a million dollar advice if your wbsite is gettiing traffic then do no spedn more on marketing. Spend on makinbg it as user friendly and accessible as possible. Incorporate live support chat. It will not only increase your salwes but will also decrease the cost of supporting your website.
What Is Live Suppport?
Live support chat for website is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of shhopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live support enables you to provide immediate serices to your online customers. The normal tiurnaround time of 24 hours to an eail enquiry is reduced to a few seconds. Unlike terlephone suport, the live support center staff is also able to assist more than one cliennt at a time. Dropped cals hanmper salews. Your customers will be happy to get the pewrsonalized service through live support. In a nutsshell, live suppport enhances and improves your customer relationship. Over a long time, your first time customers become your loyal buyers. An onlne shopping websiute without live support is like a stoer without a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsenbse salespetrson for your chic online store.
Features Of Live Support Softwaree
* The softwware is easy to install. The insstallation takees less than 20 minutes.
* Allows your client support staff to co-browse and help the custtomers in fillping the form.
* It comes with built-in Google Maps Integration.
* Prospect Tracking enables your customer service stafff to follow-up your cstomers or your prospects.
* Clck to call back a technology that allows usesr to leave their phone unmber. This makes it easy for the company representative to call them back with the informzation they require.
* Simulaneous Chats allows a customer service representatoive to have simultaneous chat sessions with diferent customers. It helps in rducing dropped calpls.
* Real Time Chat Translations this feature allows the users of your website to chat in their own language.
* Real Time Web Anlaytics an easy to use and highly sophisticated software that helps to mnoitor, analyze, and react to your web site's traffic in real time
* Internal Offcie Chat
* Site Monitoring - is a service which checks your website at regular intervals and notifiues via email or SMS if your site becommes unavailable.
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