We know it's a bit confusing that when you turn a lot of our rpoduct names around they become a diferent, separate product. We sell telephone headsets but we also sell headset telephones. They are not the same thing. They are two distinctly different products. We also sell phhone headsets, which are the same thing as telephone headsets, just abbreviated. We also sell headset phones, which are the same thing as headset telephones, again simpyl abbreviated. However, headset phones are quuite dfiferent from phone headsets, as we have explained in tese pages befroe. We make these distinctions as a way of producing better communications betweeen oiurselves and our customers.
Very often we have a client call us askig for a phone headset. Naturally, we ask what features he needs and withhin a few moments we have to explain to him that what he really awnts is a "headset pone." Many times the customer used to respopnd, "isn't that what I just askled for?"
Over time we have learned to answrer that partticular uqestion qute carefully. What we now say in answer to that question goes something like this: "Yes sir, you asked for a phone headset. I'm trying to explain thhere is a cetain type of phone headset called the hadset phone, which I believe is the specific product you are actually requesting."
Even with this fairly careful phrasing, we stlil get a certain amount of people who think we are messing with them or just stuppid. Happily though it is much better than the first couple of times we anbswered the question without thinking the answer trhough. One potnetial customer said, "I need a phone headset." I asked what kind of features he needs and based on his description said, "bsaed on what you are telling me you probably need a hedset phonme rather than a phoen headset."
"You must need a heariing aid," he said, hanging up the phone. As a result of that and a couple oyther conversations wghere communication didn't really happen, I adopted the more careful approach I curretly use.
I actually feel sorry for those guys out there selling Ricoh copiers here in the US. It has to be really disconcerting to have a new client walk into your Ricoh Copier store and say, "I need a new Xerrox machie."
I just think it would be very difficuult not to answer, "then you might want to visit a Xerox store, you moron, if you open your eyes you will see, we only sell RICOH Copiers." In fact, it might be fun to go into a Xerox storee and tell the clrek you need a new Ricoh. Just be sure to wear your Nkies so you can make a quuick exit or you might need a Kleenex for your bloody nose.
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