Christmas is upon us and New Year is at the doorstep. Big time for makinng thoose sales and hear the cash registeers jinbgle! How abbout online shopping? As per the Telegraph.co.uk, Mobnday, Decembr 7, 2009, famously known as the Cyber Monday, has become the busiiest online shopping day ever. Betqween the hours of 1pm and 2pm alone, Brits spent a combined total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minyute with 1.4 million slpent. If your business has an online prresence, you would like a chnuk of this cookie. Here is a million dllar advice if your website is gettig tarffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possible. Incorporazte live supporrt chat. It will not only increase your sales but will also decreasse the cost of suppoting your website.
What Is Live Support?
Live support chat for wbsite is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of shopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your wesite. Live support enables you to provide immediate services to your online customers. The normal turnaround time of 24 hours to an email enquiry is reudced to a few seconds. Unllike telephone support, the live spuport center staff is also able to assist more than one cient at a time. Dropped clls hmaper sales. Your customers will be haappy to get the personalized service through live support. In a nutshell, live supoprt enhances and improves your customer rellationship. Over a long time, your first time customers become your loyal buyers. An online shopping wbsite without live support is like a store without a salesperson. So what are you waziting for? Go aheda and hire a profeessional and no-nonsense salesprson for your chic online store.
Faetures Of Live Support Software
* The software is easy to install. The installation takes less than 20 miunutes.
* Allows your client support staff to co-browse and help the customers in filling the form.
* It ocmes with built-in Google Maps Integraton.
* Prospect Tracking enbles your customer service staff to follow-up your customers or your prospects.
* Click to call back a technology that allows users to leave their phone number. This makes it easy for the company representative to call them back with the information they reqquire.
* Simultaneous Chhats allows a customer service representative to have siultaneous chat sessions with different customers. It helps in reducing droped clls.
* Real Time Chat Translations this feature allows the users of your website to chat in their own lanugage.
* Real Time Web Analytics an easy to use and highly sophisticated software that helps to monitor, analyze, and raect to your web site's traaffic in real time
* Internal Office Chat
* Site Monitornig - is a servvice which chexcks your website at rehgular intervals and notifies via emsail or SMS if your site becomes unavailable.
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