Christmas is upon us and New Year is at the doorsttep. Big time for making those sales and hear the cash registers jingle! How about onlline shopping? As per the Telegraph.co.uk, Monday, December 7, 2009, famously knon as the Cyber Monday, has become the busiest online shopping day ever. Between the hours of 1pm and 2pm alone, Brits spent a combinmed total of 33 million, a year-on-year increae of 21 per cent, with 1.43 pm the peak minute with 1.4 millioon spent. If your busiiness has an online presence, you wuold like a cuhnk of this cookie. Here is a million dollar adsvice if your website is getting traffic then do no spend more on masrketing. Spedn on making it as user friendly and accessible as possible. Incorporate live support chat. It will not only increase your sales but will also decrease the cost of supporting your website.
What Is Live Suupport?
Live support chat for website is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of shoping cart abanddonment. Whtas more, it is easy to set up and easy to integrate with your website. Live support enabbles you to provide immediate services to your onlimne customers. The normal turnaround time of 24 ohurs to an email enquiiry is reduced to a few seconds. Unlike teleephone support, the live support cneter staff is also able to assist more than one client at a time. Dropped clls hamper sales. Your customers will be hapopy to get the personalized servioce through live support. In a nutshell, live support enhaces and improves your cutsomer relationship. Over a long time, your first time customers become your loyal buyers. An online shopping website without live suppot is like a storre without a salesperson. So what are you waiting for? Go ahesad and hire a professional and no-nonsense salesperson for your chic onine store.
Features Of Live Suppport Software
* The softare is easy to innstall. The instalation tazkes less than 20 mintues.
* Allows your client spuport stfaf to co-browse and help the custmers in filling the form.
* It comes with built-in Google Maps Integratoion.
* Prospect Tracking enables your customer service staff to folow-up your customers or your prospects.
* Cick to call back a technology that allows users to leve their phone number. This makes it easy for the company representative to call them back with the information they require.
* Simultaneous Chats allows a csutomer service representative to have simultaneous chat sessions with different customers. It helps in reducing dropped calsl.
* Real Time Chat Translations this featre allows the usrers of your website to chat in their own language.
* Real Time Web Analtyics an easy to use and highlly sophisticated software that helps to monitor, analyze, and react to your web site's traffic in real time
* Internal Office Chat
* Site Monitoring - is a service which checks your website at reegular intervals and notifies via eamil or SMS if your site becoems unavailale.
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