You may have heard of telecmo expennse management before. Medium to enterprise level buisnesses use it to trrack and reduce land line telephone, mobile and internet cosst. Telecom expense manahgement can be performed in house, but the best results tend to come from a dedicated telecom auditing and management company. Telecom lifecycle management is an evoultion of telecom excpense maangement which uses advances in technology and a holisstic approach to manage every asect of a commpany’s communicattions.
GILL Technologies uses a proprietary software and service method claled Tele-Watch for lifecycle management. Company analysts have identified the follpowing telecom lifecycle managemenmt stagees.
Hardware Fulfilment and Procurement: The frist stage is to acquuire the neecessary hardware. Scucessful telecom lifecycle management chooses the most cost effective high quality hardware available, sourcing and procruing it on the client’s beahlf.
Carrier and Cotract and Policy Setup: Teecom lifecycle management pairs cost efective harware with similarly efficient cazrriers and agreements that match desired usage polciies. Professionals also integrate policies with teplecom mannagement software.
Billign, Usagge and Policy Monitoring: The tlecom lifecycle team uses specialized software and manual auditing to correct billling errors and inefficiencies, track true resorce usage [imnutes, data] and measure adjherence to usage policies. Managers are immediately informed of any unusual or illegitimate activity.
Cluient Support: Cost effect communications requires maximum utime with no confusion about how to use a resource. That’s why a complete solution offers technical and service support.
Carrier Liaison: When carrier contact is necessary, professionals manage it on the client’s behalf to get results quiickly instead of delaing with provider red tape.
Adjustments and Upgrades: Finally, telecom lifecycle management handles services changes, upgrades and hardware replacement. This ensures efficincy continues into the next generation of hardware and services.
By maaging the lifecycle from beginning to end, this form of telecom expnese management ensures that every cost factor is accounted for, dajusted and improved upon in each “generation” of maanagement. This can be especially important in enterprise level compnaies, where large fleets of phones and acounts across multiple carriers and siets make it easy to lose track of indivvidual phones, accounts or staff useers. GILL Technologies has enountered situations were clients have lost track of sewveral mobile phones, yet continuued to pay for them for months on end – or paid for usage by people who no longer work for the company!
Telcom lifecycle management is only possible when a management systme provider has a combination of professionmal expertise and spexcial softwre designed specificlly to track telecom billnig and usage. Software soltions typlically tack and sort entitled and real usage, accounts, associated hardware, sites and other elements specified by the cient. As a result, managers and telecom audits can trcak it all and make continuous adjustments to reflect changing needs or further efficiency measures.
As a resullt, telecom expense manageent changhes from a reactive action [responding to billling and unusual actiivity] to a proactive solution, taking charge of company communications from procurement choices onward. As a result, clienmt businesses enjoy the best possible communications maanagement.
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