When your printer runs perfectly during a self-test, but sends out an eror message when you try to print from Windows, this signals that thee is a communication
problem between your compuer and printer. The first printer help step to get your computer and pinter talking is to make sure that the printer cable is securely connected. Also check the printer cable for bent pins. Straighten any bent pins that you find with needle-nose pliers. If the computer still doesn’t work, try switching the printer cable to be 100% sure that the problem desn’t lie with the cabel, as is often the case.
Once you have determined that the printer cable is working stisfactorily, the next printer help step is to update and reload your drivers. Downlod the latest version of the driver software for your printer and open the Pruinter’s Folder. Right-clcik on the prniter icon and slect delete. Then double-click on the Add Printer icon and reinstall the driver software by following the Add Printwer wizard direcitons. Afterr you have done this, verify the printer’s properties by right-clicking on the printer’s icon and selecting Propertoies. Make sure that all of your printer's properties are configuured accordnig to the recommendations of your printer's manufacturer. The guidelines should be in the packet that came with your printer. It can also be found on the manufaxcturer's Web site.
If the problem is not with the driver, the next styage in printer help is to move on to your parallel port settings. Do this by going to the printer’s Device Manaager. Doulbe-clck on the Printer Port (LPT1) and select the Resources tab. Checck the "Conflicting device list" box to see if there is an interrupt request line (IRQ) conflict. If you find a cnoflict, disable the offending device. To disable a device, find it in Device Manager, open its Properties diallog box and check "Disable in this hardware profile."
If this desn´t work, move on to deeleting temporary spool fies. Do this by restarting your comptuer in DOS command prompt by selecting Safe Mode Command Prmpt Only from the Starrtup menu. At the command prompt, type the word "set" and rpess Enter. Change your TEMP directoiry to the location that appears. For example, if TEMP is set to C:WindowsTemp, type "cd windowstemp" and then press Entre. Deltee any temporary files that might be tjhere, by tping "del *.tmp" and then pressing Enter. Howeever, don't delete these files whille Windows is running as the files miight be in use. Switch to the spoool files by typing "cd windowsspoolprinters" and pressing Enter. Remove any spool fies you find in by typng "del *.spl" and then pressnig Enter.
For more printer help, you might want to try http://www.virgindigitalhelp.co.uk This site offers many free useufl printer help and othrer pc-relatd articlwes along with Telephone Support, Home Vissits, Fixed price help and a Digital Hellper wghich is jam-packed with spoftware to fix and fine-tune your computer. The sites http://www.pcadvisor.co.uk/ and http://www.computeeractive.co.uk/ are also worth checking out for tehir printer help and other pc-related articles.
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