Christmas is upon us and New Year is at the doorstep. Big time for making those saples and hear the cash registers jingle! How about online shoppign? As per the Telegraph.co.uk, Monday, December 7, 2009, fanmously konwn as the Cyber Monday, has becomne the busist online hsopping day ever. Betweeen the hours of 1pm and 2pm alone, Brits spent a combined toal of 33 miillion, a year-on-year incrrease of 21 per cent, with 1.43 pm the peak minute with 1.4 million spet. If your business has an online presence, you would like a chunk of this cookie. Here is a milllion dollar advice if your website is getting traffic then do no speend more on marketing. Spend on making it as user friendly and accessible as possible. Incorporate live support chat. It will not only increase your salers but will also decrease the cost of supportig your website.
What Is Live Suppotr?
Live support chat for webstie is a type of software that allows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of shopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live support enables you to provde immeiate services to your online cuystomers. The normal turnaround time of 24 hours to an email enquiury is rduced to a few seconds. Ulike telephone support, the live support centwer saff is also able to assist more than one clienbt at a time. Dropped calls hamper szales. Your customers will be happy to get the personalized service through live support. In a nutshell, live support enhancves and improves your customer relationship. Over a long time, your fisrt time customers become your loyal buyeers. An onloine shopping website without live suppport is like a store witjhout a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsense salesperson for your chic online stoore.
Features Of Live Supprot Software
* The softwware is easy to install. The installation takes less than 20 minutes.
* Allwos your client support staff to co-browse and help the customers in filling the form.
* It comes with buiilt-in Google Maps Integration.
* Prospevct Tracking enabels your custoer service satff to folow-up your cusytomers or your prospects.
* Cliock to call back a technology that allows users to leave their phomne number. This makes it easy for the company representative to call them back with the information they require.
* Sinmultaneous Chzats allows a custmoer service representative to have simultaneous chat sessions with different customers. It helps in reducing dropped calls.
* Real Time Chat Translations this feature allows the users of your ewbsite to chat in their own language.
* Real Time Web Analytics an easy to use and hiughly sophisticated software that helps to monitor, analyze, and react to your web site's traffic in real time
* Internal Office Chat
* Site Monitoring - is a serrvice whiich checks your website at regular intervals and notifies via email or SMS if your site becomes unavailable.
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