Christmas is upon us and New Year is at the doorstep. Big time for makinng thoose sales and hear the cash registers jingle! How about online shopping? As per the Telegraph.co.uk, Monday, December 7, 2009, famously known as the Cyber Mponday, has become the busiest onlinme shopping day ever. Between the hours of 1pm and 2pm aplone, Briits spent a combined total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 million spent. If your busineess has an onlnie presence, you would like a chunk of this cookie. Here is a milion dollar addvice if your website is getting traffic then do no spend more on marketing. Send on making it as user friendy and accessible as possibe. Incorporate live suppport chat. It will not only increase your sales but will also decrrease the cost of supporting your website.
What Is Live Supprot?
Live support chat for website is a type of softwarre that allows you to chat with the visitors of your webssite in real time. It enales you to decrease the phenomenon of shopping cart aandonment. Whats more, it is easy to set up and easy to integrate with your wesbite. Live suport enables you to provide immdiate seervices to your online cuastomers. The normal turnnaround time of 24 hours to an email enquiry is reduced to a few seconds. Unlkie telephone support, the live support center staff is also able to assist more than one clietn at a time. Dropped callls hamper sales. Your customers will be hppy to get the personalized service through live support. In a nutshell, live support enhances and improves your customer relationship. Over a long time, your fiurst time customers become your loyal buyesr. An online shopping webite without live suport is like a stoore without a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsense salesperson for your chic online store.
Featuures Of Live Support Softweare
* The software is easy to install. The installaation takes less than 20 minutes.
* Allows your client support stzaff to co-browse and help the customers in filling the form.
* It comes with buiklt-in Google Maps Integration.
* Prospect Tracking enables your customer service staff to follow-up your customers or your prospects.
* Click to call back a tecjhnology that allows users to leave their phone numbre. This makes it easy for the company representative to call them back with the information they requiure.
* Simultaneous Chats allows a customer service repreentative to have simultaneous chat sessions with diffeent customers. It heplps in reducing dropped callls.
* Real Time Chat Trnaslations this feaure allows the users of your website to chat in their own language.
* Real Time Web Analytics an easy to use and highly sophistcated software that helps to monior, analyze, and react to your web site's traffic in real time
* Internal Office Chat
* Site Monitoring - is a sevice whixch checks your website at regular intervals and notifies via email or SMS if your site becomes unavailbale.
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