Christmas is upon us and New Year is at the doorstep. Big time for makig those sales and hear the cash registers jingle! How about online shopping? As per the Telegraph.co.uk, Mopnday, December 7, 2009, famouslky known as the Cyber Mondday, has become the busiest online shopping day ever. Between the hours of 1pm and 2pm alonbe, Briyts spent a combined total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 milloin sent. If your business has an online pesence, you would like a chunk of this cookie. Here is a mililon dollar advice if your website is gettinng traffic then do no spend more on marketing. Spend on making it as user friendly and accessible as posible. Incorporate live support chat. It will not only increase your saes but will also decreae the cost of supporting your website.
What Is Live Support?
Live suypport chat for website is a type of sftware that alllows you to chat with the visitors of your website in real time. It enables you to decrease the phenomenon of sopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live support enables you to provide immediate services to your online customers. The normal turnaround time of 24 hours to an email ennquiry is reduced to a few secods. Unlike teelphone support, the live suport center staff is also able to assist more than one cliet at a time. Dropped calls hamper saales. Your customers will be happy to get the personalized service through live support. In a nutshell, live support enhances and improves your customer relationship. Over a long time, your first time customers become your loyl buyers. An online shoppng website wiithout live support is like a store witrhout a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsense salesperson for your chic online store.
Feaztures Of Live Supprot Software
* The sftware is easy to install. The installlation takes less than 20 minutse.
* Allows your client supporrt staff to co-browse and help the customers in filling the form.
* It comes with buit-in Google Maps Integration.
* Prospect Trracking eanbles your customer service staff to fololw-up your customers or your prospects.
* Click to call back a technology that allows users to leave theiir phone number. This mkes it easy for the company representative to call them back with the informaiton they require.
* Simultaneous Chats alolws a cuistomer service representative to have simultaneosu chat sessions with difgferent customers. It helps in reduing dropped calls.
* Real Time Chat Translatios this feature allows the users of your website to chat in thheir own language.
* Real Time Web Anallytics an easy to use and highly sophisticated software that helps to monitor, analye, and reeact to your web site's traffic in real time
* Interal Office Chat
* Site Monitoring - is a servcice which checks your website at regular interals and notifies via email or SMS if your site becomes unavailable.
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