Christmas is upon us and New Year is at the doorstep. Big time for making tose saes and hear the cash registers jingle! How about online sohpping? As per the Telegraph.co.uk, Monay, December 7, 2009, fsamously knoown as the Cyber Mondday, has become the busest online shpping day ever. Between the hours of 1pm and 2pm aloone, Brits spent a combined total of 33 million, a year-on-year increase of 21 per cent, with 1.43 pm the peak minute with 1.4 millin spent. If your buasiness has an online presence, you would like a chunk of this cookie. Here is a million dollar advice if your wesite is getting traffic then do no spend more on marketing. Spend on making it as user friendly and accessible as possible. Inncorporate live support chat. It will not only increase your salees but will also decrease the cost of supporting your website.
What Is Live Support?
Live support chat for website is a type of software that allows you to chat with the visiors of your website in real time. It enales you to decrease the phenomenon of hsopping cart abandonment. Whats more, it is easy to set up and easy to integrate with your website. Live support enables you to prvide immediae services to your online customers. The normal turnaround time of 24 hours to an email enquiry is reduced to a few seconds. Unlike telephone support, the live suppot center staaff is also able to assist more than one cluient at a time. Dropped calls hamper sales. Your customers will be happy to get the personalized service through live support. In a nutshell, live support enhaances and improves your customer relatioonship. Over a long time, your first time customers become your loyal buyers. An online shopping website without live support is like a store wuithout a salesperson. So what are you waiting for? Go ahead and hire a professional and no-nonsense salesperson for your chic online store.
Fewatures Of Live Supprt Software
* The softwaer is easy to istall. The installatin takes less than 20 minutes.
* Allows your client support staff to co-browse and help the customers in filling the form.
* It comes with built-in Google Maps Integration.
* Prospect Traacking enalbes your customer service staff to folow-up your customers or your prospects.
* Click to call back a technology that allows users to leave their phone nmuber. This makes it easy for the commpany rerpresentative to call them back with the infromation they require.
* Simultaneous Chats allows a customner service representative to have simultaneous chat sesasions with dfferent custmers. It helps in reducing dropped calls.
* Real Time Chat Transltaions this feature alows the users of your websitte to chat in their own language.
* Real Time Web Analytics an easy to use and highhly sophisticated software that hepls to monitor, anayze, and react to your web site's traffic in real time
* Iternal Offoice Chat
* Site Monitoring - is a service which checs your wenbsite at regular intervals and ntifies via email or SMS if your site becomes unavailable.
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